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Acceptable Use Policy

Here at CloudCapcha, our goal is to help you and your team do the best work of your lives, every day. To do this, we need to keep our products and services running smoothly, quickly, and without distraction. For this to happen, we need help from you, our users. We need you not to misuse or abuse our products and services.

To describe exactly what we mean by “misuse” or “abuse” – and help us identify such transgressions, and react accordingly – we’ve created this Acceptable Use Policy. Under this policy, we reserve the right to take action if we see behaviour that is inconsistent with the spirit of the guidelines, even if it’s something that is not forbidden by the letter of the policy. In other words, if you do something that isn’t listed here verbatim, but it looks or smells like something listed here, we may still take action.

You’ll see the word “services” a lot throughout this page. That refers to all products and websites owned or operated by CloudCapcha, and any related websites, sub-domains and pages, as well as any cloud services operated by CloudCapcha.

Use your judgment, and let’s be kind to each other so we can keep creating great things. You can find all the legal fine print at the bottom of this page.

 

Here’s what we won’t allow:

Disruption

  • Compromising the security or operation of our systems. This could include probing, scanning, or testing the vulnerability of any system or network that hosts our services. This prohibition does not apply to security assessments expressly permitted by CloudCapcha
  • Tampering with, reverse-engineering, or hacking our services, circumventing any security or authentication measures, or attempting to gain unauthorized access to the services, related systems, networks, or data
  • Modifying, disabling, or compromising the integrity or performance of the services or related systems, network or data
  • Deciphering any transmissions to or from the servers running the services
  • Overwhelming or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources (CPUs, memory, disk space, bandwidth, etc.), such as:
    • Using “robots,” “spiders,” “offline readers,” or other automated systems to send more request messages to our servers than a human could reasonably send in the same period of time by using a normal browser
    • Running organisational restructuring in your back-end Practice Management systems whilst still connected and synchronising with the live CloudCapcha platform
    • We’re OK about usual project period rollovers, but if you’re acquiring other Firms or making wholesale changes to your organisation structure, we need you to let us know at least 14 days in advance. There may be additional fees for the additional synchronisation load
    • Renaming, relocating or reallocating cloud storage folders, in particular Microsoft SharePoint and OneDrive, when connected and synchronising with the live CloudCapcha platform
    • We understand you need to do these things from time to time, so please just let us know at least 14 days in advance. There may be additional fees for the additional synchronisation workload

Wrongful activities

  • Misrepresentation of yourself, or disguising the origin of any content (including by “spoofing”, “phishing”, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with CloudCapcha or any third party)
  • Using the services to violate the privacy of others, including publishing or posting other people’s private and confidential information without their express permission, or collecting or gathering other people’s personal information (including account names or information) from our services
  • Using the services in furtherance of any illegal purpose, or in violation of any laws (including without limitation data, privacy, and export control laws)
  • Accessing or searching any part of the services by any means other than our publicly supported interfaces (for example, “scraping”)

 

Inappropriate content

  • Posting, uploading, sharing, submitting, or otherwise providing content that:
    • Violates or infringes CloudCapcha’s or a third party’s intellectual property or other rights, including any copyright, trademark, patent, trade secret, moral rights, privacy rights of publicity, or any other intellectual property right or proprietary or contractual right
    • Contains viruses, bots, worms, scripting exploits, or other similar materials
    • Is intended to be inflammatory
    • Has been previously removed for violating the policy

CloudCapcha reserves the right to interpret the guidelines and take (or refrain from taking) action in its discretion. Without affecting any other remedies available to us, CloudCapcha may permanently or temporarily remove or disable access to unacceptable content, or terminate or suspend a user’s account or access to the services, without notice or liability if CloudCapcha (in its discretion) determines that a user has violated this Acceptable Use Policy. You agree to cooperate with us to investigate and remedy any violation.

Last updated: 26th August 2024